E-Commerce Associate Job Description
e-commerce associate job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.
![](https://www.velents.com/wp-content/uploads/2023/07/633f2f61ddab7031965cca72_e-commerce-associate-job-description-5097x3398-20201127.jpeg)
E-Commerce Associate Job Description
An E-Commerce Associate is an employee who is responsible for ensuring that goods and services are traded online at a company’s website.
The E-Commerce Associate handles transactions, maintains customer accounts, and helps customers complete online orders.
The E-Commerce Associate typically communicates with customers via phone, email, and online chat.
They take customer orders, process payments, and ship products.
Job Brief:
We’re looking for an E-Commerce Associate to oversee our online sales and ensure a positive customer experience. The ideal candidate will have experience with online sales and be able to troubleshoot any issues that may arise. If you are a motivated self-starter with excellent communication skills, we want you on our team!
E-Commerce Associate Duties:
- Maintain a working knowledge of e-commerce industry, including appropriate eCommerce terminology, functionalities, trends, and best practices
- Contribute to the overall strategic development of the E-Commerce department by implementing critical changes, updates, and enhancements
- Develop strategies to increase sales, improve conversion rates, and develop strategic marketing initiatives
- Analyze trends, competitive information, and market opportunities in order to recommend and implement new eCommerce initiatives and success strategies
- Propose innovative eCommerce ideas to management, including new initiatives
- Conduct ongoing market research on competitors, industry trends, best practices, and new technologies
- Conduct market and competitive research to develop effective strategic marketing plans
- Analyze and suggest improvements to the company’s eCommerce website, including layout, navigation, and design
- Complete any other duties and projects as may be assigned by management
E-Commerce Associate Responsibilities:
- Build and maintain the company’s web store, including product design, development, management, and promotion
- Develop and execute SEO strategies
- Create and revise content, including writing and editing product descriptions
- Create and manage advertising campaigns, including making recommendations for budget and scheduling
- Research and test the best systems, tools, and procedures
Requirements And Skills:
- Bachelor’s degree or equivalent from four-year college or university preferred
- 2+ years of experience in managing e-commerce operations
- Effective relationship building with customers
- Strong knowledge of e-commerce
- Knowledge of marketing techniques
- Knowledge of SEO best practices
- Knowledge of web usability best practices
At Company Name, we are an equal opportunity employer and are committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages.