Bilingual Customer Service Representative Job Description

A Bilingual Customer Service Representative is typically responsible for handling customer inquiries in more than one language, whether over the phone or through live chat.

The government of Quebec has defined bilingualism as “a person, because he or she speaks two languages or, because he or she has learnt a language other than his or her mother tongue.

” In Quebec, bilingual customer service reps are typically referred to as ‘Québécois-français,’ or ‘Français-Québécois.

’ These representatives are required to possess a good command of both languages.

Job Brief:

We’re looking for a great bilingual customer service representative to join our team! The customer service representative will be responsible for providing excellent customer service to our clients, as well as managing a high volume of customer inquiries. The ideal candidate will be bilingual in English and Spanish, have excellent communication skills, and be able to work in a fast-paced environment. If you are looking for an opportunity to join a great team and provide outstanding customer service, we want to hear from you!

Bilingual Customer Service Representative Duties:

• Understand customer needs and meet them through understanding, problem solving, and follow through
• Provide superior customer service and communication to internal and external customers
• Work effectively with a diverse population
• Keeps every interaction positive
• Communicate effectively with customers and co-workers through written and verbal mediums
• Provides clear, concise, and accurate messages
• Completes work and responsibilities in a timely manner
• Resolve customer complaints in a prompt and courteous manner
• Acts professionally and with respect towards customers, co-workers, and management
• Follows up to ensure customer satisfaction
• Maintains a professional appearance and demeanor
• Meets customer expectations, company goals, and policies at all times
• Meets and/or exceeds customer service requirements
• Follows complex instructions, policies, and procedures

Bilingual Customer Service Representative Responsibilities:

• Communicate effectively with customers by telephone, email, and chat, as well as in person, to resolve customer concerns or complaints
• Collect information from customers, as appropriate, and document it for future reference
• Resolve customer issues, including refunds, returns, and exchanges
• Maintain professional composure while dealing with difficult or irate customers
• Develop and maintain knowledge of current product and service offerings
• Capable of managing multiple tasks simultaneously
• Efficient at working on more than one project at a time

Requirements And Skills:

• Bilingual skills in Spanish and English
• 2+ years’ customer service experience preferred
• Excellent written, oral, and interpersonal communication skills in both English and Spanish
• Proficient in the use of MS Office applications
• Strong multi-tasking, customer-service, and problem-solving skills
• Excellent listening skills

At [Company Name], we’re proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team, and we encourage applications from people of all backgrounds, religions, nationalities, genders, , , and ages.