Collection Agent Job Description

The collection agent is a person, sometimes a government entity, who is given the task of collecting debts or attempting to collect debts on behalf of a creditor.

A collection agent receives payment from the debtor and forwards this payment to the creditor.

Some collection agents are required, by law, to stop collecting a debt once a certain threshold has been reached.

A collection agency will typically have a contract with the creditor to act upon the creditor’s behalf, as opposed to being hired by the debtor.

Collection agencies are usually hired only when the debtor’s financial situation is not appropriate for them to handle on their own.

The collection agent has three main responsibilities:

Job Brief:

We’re looking for Collection Agents to help us collect money that is owed to our company. Collection Agents work closely with our customers to help them understand their payment options and to set up payment plans that work for both our company and the customer.

Collection Agent Duties:

• Oversee all collections and repossessions
• Convert delinquent accounts to current customers
• Requisition customers for all past due accounts
• Subject to criminal background checks
• Perform collection calls
• Handle discrepancies in account records
• Research additional collection methods
• Comply with state and federal laws
• Qualifications:
• Excellent communication and organization skills
• Excellent time management and problem-solving skills
• Computer skills including Microsoft Office Suite
• Previous collections experience is desirable but not required

Collection Agent Responsibilities:

• Reconcile delinquent accounts for release or recovery
• Complete all call script and account analysis documents, including proper identification of account, amount of debt, and collection action
• Attend all in-house and off-site training, coaching, and meetings
• Conduct all follow-up calls, emails, and letters
• Establish and maintain proper contact and referral relationships with vendors, attorneys, and creditors
• Establish and maintain effective relationships with customers and underwriters
• Understand the collections process, including DSO, skip tracing, and the legal process
• Resolve disputes
• Follow all company policies and procedures

Requirements And Skills:

• Bachelor’s degree or equivalent in finance, business, or related field
• 2+ years’ credit analysis experience
• Strong analytical, problem-solving, and organizational skills
• Knowledge of credit bureau systems and information
• Ability to write structured credit reports using proper credit terminology

Company Name is proud to be an Equal Opportunity Employer. We’re committed to creating a diverse and inclusive team. People of all races, religions, national origins, genders, and ages are encouraged to apply, as well as veterans and individuals.