Collections Manager Job Description

A collections manager oversees a company’s collection of accounts receivable (the amount a customer owes to a company for goods or services already provided).

The collections manager may act independently or as part of a customer service team, reporting to whichever department is responsible for managing customer service efforts.

The collections manager is responsible for contacting customers or clients to discuss account status or payment arrangements.

The collections manager might try to collect payment over the phone, but might also send letters, emails, or invoices to the delinquent customer.

When a customer fails to pay, the collections manager may follow up with phone calls.

Job Brief:

We’re looking for a Collections Manager to join our team! In this role, you will be responsible for managing our collections and ensuring that they are properly maintained. If you have a passion for art and a keen eye for detail, then we want to hear from you!

Collections Manager Duties:

• Develop and implement collections strategies
• Oversee the collection process from start to finish
• Ensure all collections activities are in place and up to date
• Ensure all collection reports are prepared timely

Collections Manager Responsibilities:

• Create and maintain billing and account correspondence, including past due notices and final demand letters
• Develop and implement procedures to monitor distressed accounts to avoid late payments
• Visit clients, collect payments, and attempt to resolve delinquent accounts
• Measure and evaluate collection performance, and provide quarterly financial projections
• Research and challenge bad debt and charge-offs

Requirements And Skills:

• Bachelor’s degree in finance, accounting, business, or related field
• 2+ years proven success as a Collections Manager, with knowledge of collection agency and/or collections procedures
• Ability to manage multiple projects simultaneously with a constant eye on quality
• Knowledge of jobsite safety practices

At [Company Name], we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer and encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.