E-Commerce Associate Job Description

An E-Commerce Associate is an employee who is responsible for ensuring that goods and services are traded online at a company’s website.

The E-Commerce Associate handles transactions, maintains customer accounts, and helps customers complete online orders.

The E-Commerce Associate typically communicates with customers via phone, email, and online chat.

They take customer orders, process payments, and ship products.

Job Brief:

We’re looking for an E-Commerce Associate to oversee our online sales and ensure a positive customer experience. The ideal candidate will have experience with online sales and be able to troubleshoot any issues that may arise. If you are a motivated self-starter with excellent communication skills, we want you on our team!

E-Commerce Associate Duties:

• Maintain a working knowledge of e-commerce industry, including appropriate eCommerce terminology, functionalities, trends, and best practices
• Contribute to the overall strategic development of the E-Commerce department by implementing critical changes, updates, and enhancements
• Develop strategies to increase sales, improve conversion rates, and develop strategic marketing initiatives
• Analyze trends, competitive information, and market opportunities in order to recommend and implement new eCommerce initiatives and success strategies
• Propose innovative eCommerce ideas to management, including new initiatives
• Conduct ongoing market research on competitors, industry trends, best practices, and new technologies
• Conduct market and competitive research to develop effective strategic marketing plans
• Analyze and suggest improvements to the company’s eCommerce website, including layout, navigation, and design
• Complete any other duties and projects as may be assigned by management

E-Commerce Associate Responsibilities:

• Build and maintain the company’s web store, including product design, development, management, and promotion
• Develop and execute SEO strategies
• Create and revise content, including writing and editing product descriptions
• Create and manage advertising campaigns, including making recommendations for budget and scheduling
• Research and test the best systems, tools, and procedures

Requirements And Skills:

• Bachelor’s degree or equivalent from four-year college or university preferred
• 2+ years of experience in managing e-commerce operations
• Effective relationship building with customers
• Strong knowledge of e-commerce
• Knowledge of marketing techniques
• Knowledge of SEO best practices
• Knowledge of web usability best practices

At Company Name, we are an equal opportunity employer and are committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages.