Front Desk Representative Job Description

A front desk representative (FDR) is a non-management employee responsible for answering phones and distributing incoming mail.

FDR’s schedule is typically set in advance, but can change if the business needs.

They may work any shift, but typically work the 8 a.

m.

to 5 p.

m.

shift.

Job Brief:

We’re looking for a Front Desk Representative to join our team and provide outstanding customer service to our guests. The ideal candidate will have a friendly and outgoing personality and be able to multitask and prioritize in a fast-paced environment. If you have a passion for customer service and providing a positive experience to others, we want to hear from you!

Front Desk Representative Duties:

• Answer inquiries from customers regarding prices and services
• Inform customers of shipping status
• Provide customer service to internal and external customers
• Identify and process information
• Prepare correspondence
• Perform administrative duties
• Plan and direct the work of others
• Achieve sales goals and other objectives

Front Desk Representative Responsibilities:

• Minimum of 2 years of experience working in a high volume customer service environment
• Ability to multitask, prioritize workload, and meet deadlines
• Excellent follow-up skills and attention to detail
• Excellent verbal and written communication skills
• Proven organizational skills
• Ability to work a flexible schedule to accommodate any business needs

Requirements And Skills:

• Provide customer service to guests and employees by answering phones, greeting guests, directing or referring them to appropriate personnel, assisting them with questions, and addressing any issues
• Maintain a safe, clean, and pleasant work area by complying with safety, sanitation, and security policies, procedures, and practices
• Make reservations for guests and handle all hotel/motel guest account inquiries
• Establish and maintain guest loyalty by identifying and meeting guest needs
• Provide a positive first impression for guests by greeting them, addressing their inquiries, and seating them at a clean and well-stocked dining area
• Maintain and process inventories, requisitions and purchasing
• Conduct all cashiering operations, including cash handling, change and currency transactions
• Conduct all inventory control operations, including receipt and issue of supplies and equipment
• Maintain accurate record of

“At Company Name, we celebrate diversity and are committed to building an inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.”