Technical Support Job Description

Technical Support refers to customer service that is designed to aid a customer with technical problems.

Typically, technical support is offered via telephone, live chat, forum, email, or social media.

Job Brief:

We’re looking for Technical Support to help our customers with their computer problems. We need someone who is patient and has a lot of experience with computers.

Technical Support Duties:

• Develop and implement proactive solutions to resolve technical issues
• Quickly troubleshoot and isolate system problems
• Provide expert technical support to end users
• Provide technical guidance to engineers and staff
• Investigate and resolve technical issues
• Research, evaluate, and recommend solutions to technical problems
• Provide recommendations to improve IT solutions
• Perform system maintenance, installations, and upgrades

Technical Support Responsibilities:

• Repair and maintain computers and peripherals, analyze and resolve software and hardware issues, and test and troubleshoot software and network issues
• Perform disaster recovery activities, including backing up files and data, and restoring systems from backup
• Implement maintenance and operational policies, procedures, and standards, and train others on basic computer set up and usage
• Manage and maintain an inventory of spare parts, software, records, and other supplies
• Repair, maintain, and replace computer hardware and software using vendor-supplied schematics, repair manuals, and parts
• Perform minor plumbing, electrical, and HVAC repairs
• Provide technical assistance to end users
• Answer end user calls, emails, and messages
• Create and distribute knowledge base documentation
• Support users during escalated issues and emergencies
• Schedule and manage technical support helpdesk tickets
• Update systems documentation

Requirements And Skills:

• Minimum of 1-3 years experience in technical support
• Strong investigative skills, troubleshooting, and analytical skills
• Strong ability to navigate systems, including Windows XP, 7, and 8
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint,

At [Company Name], we believe that a diverse and inclusive team is key to success. We encourage applications from people of all races, religions, national origins, genders and ages, as well as veterans and individuals with disabilities.