Telecaller Job Description

A telecaller is someone who calls potential customers, businesses, or leads and sells them products or gathers information.

Telecallers use a variety of methods including cold calling, answering service, and specialty call centers to contact potential leads in their area.

Job Brief:

We’re looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment. The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.

Telecaller Duties:

• Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services
• Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities
• Record customer contacts, sales information, and other information about products and services
• Communicate with sales representatives regarding customer calls

Telecaller Responsibilities:

• Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM
• Make outbound calls to prospects and clients
• Assist with sales activities, documenting leads, and managing databases
• Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers
• Prepare and execute proposals and presentations using PowerPoint and Microsoft Word
• Analyze, report, and communicate sales trends, customer patterns, and competitor activity
• Perform other duties as assigned

Requirements And Skills:

• Bachelor’s degree required
• 2+ years experience in call center environment and 1+ year experience in a sales environment
• Strong business telephone and customer service skills
• Excellent organizational skills to meet incoming call volume
• Proven ability to meet and exceed client/customer expectations

At Company Name, we are an equal opportunity employer and are committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages. We also encourage applications from veterans and individuals with disabilities.