Telesales Manager Job Description

A telesales manager manages a telesales department, which is a group of telemarketers responsible for making sales calls on customers for a product or service.

Telesales managers hire and train telesales representatives and answer customer complaints.

They work in a variety of industries including telecommunications, insurance, healthcare, automotive, and apparel.

Job Brief:

We’re looking for a Telesales Manager who can help us increase sales and grow our business. The ideal candidate will have experience in sales management and be able to motivate and lead a team of salespeople. If you’re a results-driven individual with a proven track record in sales, we want to hear from you!

Telesales Manager Duties:

• Maintain and improve overall image
• Maintain and improve overall image
• Assist in development of sales department’s strategic plan
• Develop and maintain relationships with customers
• Build and motivate sales department
• Define and ensure high performance standards
• Provide feedback on sales activities, participate in ongoing sales training
• Ensure proper training is in place
• Coordinate daily sales activities
• Develop, maintain, and deliver sales forecasts
• Implement commercial proposals
• Develop and oversee sales action plans

Telesales Manager Responsibilities:

• Oversee and manage both quality and volume of new customer acquisition
• Coordinate daily workflow for a team of direct sales representatives
• Design and implement strategies and tactics to maximize conversion and revenue growth
• Develop and manage all outbound and inbound sales efforts
• Develop and lead a team to achieve goals

Requirements And Skills:

• Bachelor’s degree or equivalent work experience, preferably in insurance, sales, marketing
• 2+ years of experience in a sales role with prospecting experience
• Experience in cold calling, warm calling and initiating business
• Excellent communication and presentation skills
• Highly organized and detail-oriented

Company Name is proud to be an Equal Opportunity Employer. We believe that building a diverse and inclusive team is essential to success. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.