Call Center Representative Job Description

A call center representative is a contact person in a call center, usually acting as a first point of contact for customers.

He or she answers calls, directs callers to the appropriate departments, or forwards calls to other representatives.

A typical call center representative has a broad range of knowledge and is required to respond quickly to a variety of issues.

The job is fast-paced and involves some multitasking.

Job duties include recording customer complaints, addressing them, and passing them on to the appropriate departments.

Call center representatives also work with customers’ accounts to resolve billing or service issues.

Some representatives are responsible for monitoring caller traffic, answering questions, and directing callers to appropriate departments.

Job Brief:

We are looking for a Call Center Representative who can provide excellent customer service and support. The Call Center Representative will be responsible for answering customer inquiries, resolving customer issues, and providing general information about our products and services. The ideal candidate will have excellent communication and customer service skills, and be able to work independently.

Call Center Representative Duties:

• Insure all outbound activity is compliant to company standards and procedures.
• Explain policies and benefits on a one on one basis.
• Provide customer service for 401(k), 403(b), and IRA accounts.
• Maintain a log of all calls and ensure all activity is tracked.
• Reference customers’ account information as needed.

Call Center Representative Responsibilities:

• Maintain accurate call logs and provide customer service in a timely, friendly, and professional manner to non-customers, including answering customer inquiries or complaints concerning orders, products, and services.
• Develop and maintain positive customer relationships through cross-selling and up-selling products, services, and programs.
• Create and maintain positive customer relations through cross-selling and up-selling products, services, and programs.
• Provide exceptional service by anticipating and resolving customer problems.
• Attain sales targets by meeting or exceeding call targets.
• Maintain accurate call logs and provide customer service in a timely, friendly, and professional manner to non-customers, including answering customer inquiries or complaints concerning orders, products, and services.
• Develop and maintain positive customer relationships through cross-selling and up-selling products, services, and programs.
• Create and maintain positive customer relations through cross-selling and up-selling products and services.

Requirements And Skills:

• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Above-average attention to detail.
• Proven ability to process phone orders.

We at [Company Name] believe that diversity is key to success. We are proud to be an equal opportunity employer and are committed to building a team that is inclusive of people of all races, religions, national origins, genders, , and ages. We believe that veterans and individuals with different backgrounds and perspectives make us stronger and we are excited to see what unique contributions you will bring to our team!