Caseworker Job Description

A caseworker is a person who investigates and resolves problems that arise in the workplace.

The term caseworker may be used in reference to a caseworker at a human resources department, or it can be used to refer to a caseworker who investigates and resolves problems that arise in a court, hospital, or other institution.

The term caseworker may also be used in reference to individuals who investigate and resolve problems within families, such as a social worker.

The term caseworker may be used to describe an individual who deals with a particular problem, such as a caseworker who investigates and resolves problems that arise in a corporation, or who investigates and resolves problems that arise in a hospital.

The term caseworker may also be used to describe an individual who handles a particular type of case.

Job Brief:

We’re looking for a Caseworker to help us with our growing caseload. We need someone who is organized and can handle a large volume of work. If you have a passion for helping others and are looking for a challenging and rewarding position, this may be the job for you.

Caseworker Duties:

• Assist with casework for victims of crime
• Investigate and resolve insurance claims
• Customize client services to meet individual needs
• Follow up on cases
• Help prepare victims for legal proceedings
• Prepare documents, reports, letters, and presentations
• Assist with creating and managing databases and records
• Provide referrals to community resources
• Supervise work performed by paraprofessionals

Caseworker Responsibilities:

• Work directly with clients to assess their needs and difficulties, and refer them to appropriate services, or to appropriate county, state, or federal laws and programs
• Manage case files, records, and reports
• Perform an in-depth needs assessment for each case
• Create and maintain a comprehensive list of service providers and databases
• Work with local service providers to ensure adequate referral services
• Perform a variety of administrative duties, such as: filing, copying, faxing, shredding, answering the telephone, and retrieving and transporting materials

Requirements And Skills:

• 2+ years of proven experience in managing and supervising case management and support staff
• Excellent interpersonal and communication skills
• Demonstrated ability to successfully lead a team and motivate staff
• Excellent time management and organizational skills
• Excellent analytical and problem-solving skills
• Knowledge of case plan development

We believe that diversity and inclusion are essential to success. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.