Client Services Coordinator Job Description

A services coordinator’s main role is to assist clients with any questions or issues that may arise.

The services coordinator is the liaison between the client and the technician.

Their main job is to ensure the client understands what is being repaired, and they answer any technical questions.

The services coordinator also helps the technician by providing necessary materials, and scheduling appointments and follow ups.

The services coordinator is also responsible for setting up payment, handling billing, and contacting the customer in case of delays or rescheduling.

Services coordinators can either be independent contractors or employees.

Job Brief:

We’re looking for a Client Services Coordinator who is passionate about providing excellent customer service and is excited to be a part of a growing company. The Client Services Coordinator will be responsible for managing client relationships, coordinating service delivery, and ensuring customer satisfaction. If you are a motivated individual with strong communication and customer service skills, we want to hear from you!

Client Services Coordinator Duties:

• Maintain contact with clients and customers to ensure that they are satisfied with services rendered
• Assist with preparing and presenting proposals
• Provide outstanding customer service
• Keep an accurate and complete record of all client communications
• Perform other duties as assigned by the senior management

Client Services Coordinator Responsibilities:

• Proficient in MS Office, specifically Excel and PowerPoint
• Excellent communication, organization, and attention to detail skills
• Ability to multi-task and prioritize work
• Strong interpersonal skills
• Emphasizing company values and customer service
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Requirements And Skills:

• Responsible for managing all client contacts and ensuring that all requests are handled in a timely, efficient manner
• Establish and maintain relationships with clients by providing excellent customer service
• Inform clients of changes to schedules, policies, projects, etc
• Track, analyze, and report on all customer service and contract metrics
• Own and delegate tasks to team members in a timely manner

Company Name values diversity and is an Equal Opportunity Employer. We’re committed to building an inclusive team that reflects a variety of backgrounds, perspectives, and skills. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages, as well as veterans and individuals with disabilities.