Collection Specialist Job Description

A collection specialist is a person employed by a collection agency to collect on past due accounts.

Collection specialists must send accounts to collections if the money owed to them is past due.

Many collection specialists work in call centers, however, some also collect on past due accounts in person.

A collection specialist will contact a debtor over the phone or in person in an attempt to collect on past due accounts.

A collection specialist must be polite and tactful when contacting debtors or their accounts will be considered worthless.

Most collection specialists receive on-the-job training, however, some positions require a high school diploma or GED

Job Brief:

We’re looking for Collection Specialist to join our team and help us grow our business. You will be responsible for collecting payments from our customers and working with our accounts receivable department to ensure timely payment. If you are a motivated individual with a strong work ethic, we want you on our team!

Collection Specialist Duties:

• Prepare weekly and monthly reports
• Track and manage outstanding accounts and company policies
• Focus on improving customer satisfaction
• Track and report on all collection activities including billing, special projects, and auditing
• Provide exceptional customer service dealing with internal staff and customers
• Communicate effectively with all levels within the company

Collection Specialist Responsibilities:

• Identify and pursue payment from delinquent accounts
• Contact delinquent customers by phone and email with past due notices, to inform them of missed payment due dates
• Meet with delinquent customers once a month to offer payment plans and assist them in managing their payments
• Provide updates to upper management on the status of delinquent accounts
• Coordinate with legal representatives from outside law firms to prosecute delinquent accounts through legal action
• Other duties as assigned

Requirements And Skills:

• Bachelor’s degree or equivalent
• 2+ years’ experience working in a collections related role
• Excellent customer service and communication skills
• Strong analytical skills
• Ability to work in a dynamic environment, and thrive under pressure
• Knowledge and ability to perform mathematical calculations

At [Company Name], we believe that diversity and inclusion are key to building a strong, successful team. We are committed to equal opportunity and encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.