Customer Support Executive Job Description

A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues.

Common responsibilities of a customer support executive include answering customer phone calls, sending emails to customers regarding user issues, and solving customer technical issues over the phone.

Job Brief:

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Support Executive Duties:

• Maintain excellent customer satisfaction and review support tickets for appropriate resolution
• Provide customer support through phone and chat
• Work with other departments to resolve customer issues in a timely manner
• Serve as a point of contact for customer support and complaints
• Proactively identify, investigate, and resolve recurring customer support issues
• Maintain appropriate documentation and records of customer interactions
• Maintain appropriate files regarding each customer interaction
• Proactively gather and utilize customer feedback and suggestions
• Review customer satisfaction reports to ensure customers are satisfied with the support they receive
• Contribute to the development of future customer support processes
• Communicate effectively with peers and managers
• Communicate to customers during outbound phone calls
• Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:

• Answer inbound customer calls
• Handle renewals and cancellations
• Provide account information and status
• Provide workflow assistance
• Manage all customer issues and requests
• Develop and improve customer experience
• Work with IT and Finance teams to resolve customer issues
• Manage complaints

Requirements And Skills:

• Bachelor’s degree in business, computer science or engineering
• 2+ years of experience in commercial support
• Excellent verbal and written communication, analytical and problem-solving skills
• Strong customer service skills
• Strong interest in IT or construction products
• Knowledge of Excel, Word, and PowerPoint

[Company Name] is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from all people of different races, religions, national origins, genders, and age. We also encourage applications from veterans and individuals with disabilities.