Debt Collector Job Description

A collection agency is a firm or individual who collects delinquent accounts.

A collection agency may attempt to collect payments from debtors via phone calls, letters, and other methods.

A collection agency may be a third-party agency hired by a company or an individual to collect debts.

A collection agency may also refer to an organization that operates as a debt collector on behalf of another entity, a debt collection lawyer, or a for-profit business that attempts to obtain payment on a debt.

Job Brief:

We’re looking for a Debt Collector to help us recover money that is owed to us. This person will need to be very persistent and have a strong ability to negotiate. If you are interested in this position, please send your resume to us.

Debt Collector Duties:

• Carry out routine collections activities within established guidelines, rules, and regulations
• Continue to follow up with delinquent customers and accounts
• Work closely with management to identify and develop strategies to increase collections
• Follow up on customer complaints
• Prepare reports and other documentation as required

Debt Collector Responsibilities:

• Work with customers by phone to resolve account disputes, and help close delinquent accounts
• Contact customers to update payment status, collect payments, and escalates accounts when customer payment history falls below acceptable levels
• Contact customers to arrange payment arrangements, including payment extensions and payment plans
• Conduct quality assurance and quality control audits to ensure adherence to service standards and brand guidelines
• Track and update account status reports

Requirements And Skills:

• Bachelor’s degree in the sciences, mathematics, or business or the equivalent combination of education and experience
• 2+ years’ proven experience collecting delinquent debts
• Strong knowledge of collections and accounting principles
• Excellent understanding of banking operations and basic accounting principles
• Strong organizational skills with attention to detail and

A commitment to diversity and inclusion is at the core of Company Name’s values. We are an Equal Opportunity Employer and welcome applications from people of all backgrounds, religions, nationalities, genders, and ages, as well as veterans and individuals with disabilities.