Front Desk Manager Job Description

A front desk manager is the first person any guest will encounter when arriving at a hotel.

Their job is to greet every guest and answer questions they may may have about their stay.

Front desk managers also answer phone calls or messages that come in for guests.

When a guest checks into a hotel, the front desk manager typically takes their reservation information and assigns it a room.

Job Brief:

We’re looking for a Front Desk Manager who is organized and efficient, with a strong focus on customer service. The ideal candidate will have previous experience managing a front desk, and will be able to work well under pressure.

Front Desk Manager Duties:

• Supervise front desks in hotels and casinos
• Place, train, and mentor employees to ensure appropriate performance
• Develop competent employees by evaluating their skills and knowledge, and providing them assistance or training
• Evaluate employee job performance, and make necessary adjustments
• Coordinate with human resources to maintain accurate employee records
• Maintain employee discipline records, conduct employee orientation programs, and enforce company policies
• Maintain a high quality level of customer service by working proactively with customers to resolve issues
• Develop and maintain customer and visitor satisfaction surveys
• Create and implement policies and procedures for employee compensation programs
• Communicate new policies and procedures to employees

Front Desk Manager Responsibilities:

• Familiar with office procedures and customer service
• Experience in phone etiquette and dealing with difficult customers
• Excellent verbal and written communication skills
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications
• Ability to coordinate

Requirements And Skills:

• Maintain regulatory compliance with all applicable federal, state, and local regulations
• Assist customers with check-in/out, room reservations, and information requests
• Answer phones, direct calls, and route messages
• Prepare and process invoices and bills for guestrooms, food and beverage outlets, spa, and banquet facilities
• Process and deposit cash and credit card payments
• Provide accurate daily, weekly, monthly, and annual financial reports to manager and other departments

Company Name is proud to be an Equal Opportunity Employer. We understand that a diverse and inclusive team makes us stronger and we are committed to building such a team. We encourage applications from all people, regardless of race, religion, national origin, gender, or age. We especially welcome veterans and individuals with disabilities to apply.