Patient Account Representative Job Description
patient account representative job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.
Patient Account Representative Job Description
An individual who assists patients in paying their medical bill and answering any questions they may have.
Job Brief:
We’re looking for Patient Account Representatives who are passionate about providing excellent customer service and are excited to work in a fast-paced, team-oriented environment.
Patient Account Representative Duties:
- Assists patients and doctors in understanding health insurance benefits, policies, and procedures
- Presents and discusses offers of insurance coverage, treatment plans, and procedures
- Tracks patient payments, deductibles, and copayments
- Maintains patient medical records
- Prepares financial reports
- Performs other related duties as needed
Patient Account Representative Responsibilities:
- Fill out insurance eligibility forms, collect co-pays and deductibles, verify insurance information, confirms patient information, and assist in scheduling appointments
- Assist patients in understanding account balances, payment options, and financial policies
- Prepare and submit insurance claims for payment
- Handle telephone inquiries regarding payments, balances, policies, and procedures
- Promotes financial education and offers assistance to patients in need
- Assist with posting patient and insurance payments
- Orders patient records, supplies, and equipment
- Responds to internal and external requests and correspondence in a timely manner using professional, courteous, and diplomatic communication
- Performs other duties as needed
Requirements And Skills:
- Bachelor’s degree in business, nursing, or related field
- 1-2 years experience in patient account or medical billing
- Excellent communication and interpersonal skills
- Excellent computer skills and strong working knowledge of medical terminology
- Excellent organizational skills and ability to manage multiple projects simultaneously
Company Name strives to create a workplace that is equally accessible and welcoming to all employees, regardless of race, religion, national origin, gender, sexual orientation, gender identity, or age. We are committed to building a team that reflects the diversity of our community.
