Product Specialist Job Description

A product specialist works directly with customers, either in person or on the phone.

They answer questions about the product and help customers understand how to use and get the most from it.

Product specialists get a feel for customer needs and then develop marketing strategies to help meet those needs.

They will know which products to target based on customer needs, and they work closely with product managers to make sure the products meet those needs.

Job Brief:

We’re looking for Product Specialist to work with our team to develop new products and improve existing ones. The ideal candidate will have experience in product development, product management, and/or marketing, and be able to take a project from concept to completion.

Product Specialist Duties:

• Provide support to field sales team in all aspects of product line.
• Conduct product demonstrations to new and existing customers.
• Research and develop new sales leads.
• Communicate with product managers and engineers on product development.
• Develop and maintain relationships with existing customers.
• Promote company products through trade shows and seminars.
• Develop, implement, and maintain quality assurance protocols.
• Search for and establish new distribution channels.
• Seek out opportunities and drive growth.
• Develop, track, and deliver sales forecasts.
• Track staffing requirements, hiring new employees as needed.

Product Specialist Responsibilities:

• Both field and office based, provides product support for office-, warehouse-, and manufacturing-based operations.
• Assist in the creation of marketing collateral, including sample plans, CAD files, and renderings.
• Assist in the creation of advertising, promotional materials, and technical literature.
• Provide excellent customer service, including responding to inquiries, orders, and changes.
• Create project-specific graphics for CAD drawings.
• Research products, competitor offerings, and industry trends, and collaborate with other departments to create product improvement plans.
• Track product usage, anticipate maintenance needs, and report information to management.
• Provide expert consultation on product features, specifications, and performance.
• Track inventory, track deliveries, and issue purchase orders.
• Assist in training new staff and contractors, and provide ongoing product instruction and demonstrations.
• Assist with product demonstrations and presentations.

Requirements And Skills:

• Bachelor’s degree in business, marketing, or other related field.
• 2+ years’ proven experience managing inventory.
• Experience managing retail product.
• Knowledge of retail operations/sales techniques.
• Strong communication and customer-service skills.

We at [Company Name] believe that diversity is key. We are committed to building a team that represents a variety of backgrounds, perspectives, and experiences. We strongly encourage applications from people of all races, religions, national origins, genders, , and ages.