Technical Support Engineer Job Description

A Technical Support Engineer (TSE) is the person that customers call when they have a problem, issue, or concern with their computer, desktop, laptop, tablet, TV, or other device.

A Technical Support Engineer has a background in technology, and typically works in the IT department.

They understand the hardware, software, and configuration of a given device.

The Technical Support Engineer provides technical support over the phone or in person, and may be responsible for troubleshooting a customer’s computer or device, advising on software upgrades or repairs, or installing or configuring a piece of software.

Depending on the scope of the call

Job Brief:

We’re looking for a Technical Support Engineer to provide support for our customers. You will be responsible for troubleshooting issues and ensuring that our customers are satisfied.

Technical Support Engineer Duties:

• Design and develop software solutions for onsite and operational needs
• Develop systems and procedures for the operation, maintenance, and administration of software systems
• Maintain a high level of customer satisfaction
• Identify problems, resolutions, and opportunities for improvement
• Provide technical support to employees and clients
• Ensure that the team members observe and adhere to the company’s policies and procedures
• Meet project objectives and deadlines
• Create documentation for new and existing software
• Update existing software as needed
• Build diagrams and schematics for software systems
• Research, evaluate, and implement new technologies to enhance existing software
• Evaluate hardware and software
• Provide customer and technical support
• Implement solutions, train employees, and maintain software systems

Technical Support Engineer Responsibilities:

• Able to work in a team environment with a wide variety of people
• Able to set priorities, use good judgment, and make quick decisions
• Able to multi-task, and handle multiple tasks at once
• Excellent verbal communication, verbal and written
• Ability to work independently and

Requirements And Skills:

• Understand customer needs and troubleshoot their problems, providing technical support and customer service
• Develop, maintain, and document technical information, procedures, and standards for software and hardware, and perform testing, installation, and customer training
• Analyze, troubleshoot, and repair engineering problems
• Train new employees and contractors
• Manage customer accounts
• Assist in company marketing
• Perform special projects as assigned

At Company Name, we’re committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.