Veterinary Office Manager Job Description

A veterinary office manager is the administrative leader of an organization that provides veterinary care to animals.

Veterinary office managers manage the day-to-day operations of the office, such as overseeing staff, scheduling appointments, and ensuring the office runs smoothly.

Veterinary office managers coordinate with in-house veterinarians, when required.

Veterinary office managers supervise the day-to-day administrative functions of the practice.

This job includes hiring and training employees, arranging and scheduling appointments, handling billing, maintaining scheduling records, handling customer complaints, and ordering supplies.

Duties may also include recruiting new clients, marketing the veterinary practice, and acting as general manager.

Job Brief:

We’re looking for a Veterinary Office Manager to oversee the daily operations of our animal hospital. The ideal candidate will have experience managing a veterinary practice, be highly organized, and have excellent customer service skills.

Veterinary Office Manager Duties:

• Coordinate and manage communications between veterinarians and staff members
• Create and maintain client records, customer accounts, and financial records
• Coordinate scheduling for staff members and veterinary practices
• Manage staff recruitment process
• Coordinate resources, equipment, and staffing
• Promote customer service
• Establish and implement policies and procedures
• Promote a positive and professional image for the office

Veterinary Office Manager Responsibilities:

• Manage the daily operations of the veterinary office, including front desk, scheduling, and billing
• Manage staff scheduling and coverage plans
• Review client and pet records to confirm complete information, make necessary changes, and verify accuracy of all bills
• Advise clients on proper pet care, schedule appointments, and confirm appointments
• Manage the electronic medical records system
• Track daily cash flow, and reconcile all bank accounts, credit cards, and insurance
• Develop and implement financial procedures to ensure efficient accounting and timely reporting
• Prepare monthly financial statements, and promptly respond to auditors
• Maintain good relationship with all clients, employees, vendors, and employees, and ensure all clients are satisfied before leaving the practice
• Assist with marketing, client relations, and business development
• Comply with all laws and regulations

Requirements And Skills:

• Bachelor’s degree in business management, finance, accounting, or related field
• 1+ years’ experience in veterinary office management
• Effective interpersonal, communication, and organizational skills
• Ability to multi-task, meet deadlines, and prioritize workload

At [Company Name], we pride ourselves on being an Equal Opportunity Employer. We’re committed to creating a diverse and inclusive team, and we welcome applications from people of all backgrounds, experiences, and perspectives. We believe that a wide range of voices makes us stronger, and we’re committed to building a team that reflects the diversity of the communities we serve.