Warranty Clerk Job Description

A warranty clerk is an employee of a warranty service company whose job it is to provide customer service for damaged products.

A warranty clerk may answer the phone, schedule appointments, or help customers find a replacement part.

A warranty clerk may have a degree in business or computer science.

They are responsible for handling customer complaints, resolving claims, and logging claims.

A warranty clerk is an entry-level position.

Most warranty clerks receive minimal training.

Job Brief:

We’re looking for a Warranty Clerk to join our team! As a Warranty Clerk, you will be responsible for processing warranty claims and keeping track of customer service records. If you have excellent customer service skills and are detail-oriented, we want you!

Warranty Clerk Duties:

• Assist in processing a service call
• Plan, schedule, coordinate, and conduct in-house trainings on warranty procedures for employees
• Review warranty plans, specifications, and contracts
• Search for and process warranty claims
• Communicate with other departments when processing warranty claims

Warranty Clerk Responsibilities:

• Handle warranty claims and support to dealers and customers
• Provide timely responses to customer inquiries and warranty repair order requests
• Handle all warranty claim inquiries and track warranty status
• Perform warranty claim research, document data, and compile materials into reports
• Coordinate with quality assurance to ensure warranty claims are processed on time
• Assist with warranty distributor and dealer relationship management

Requirements And Skills:

• Bachelor’s degree in business, marketing, or a related field
• 1+ years’ relevant experience in warranty claims processing
• Excellent communication, organizational, and time management skills
• Ability to quickly and accurately record information

At Company Name, we value diversity and inclusion above all else. We are an equal opportunity employer and welcome applications from people of all walks of life. We are committed to building a team that is reflective of our community and encourages applications from all racial, religious, and national backgrounds. We also strongly encourage applications from women, LGBTQIA+ individuals, people of color, veterans, and those with disabilities.