Guest Service Representative Job Description

A Guest Service Representative (GSR) is an employee in the hospitality industry who handles guest requests and questions.

In front-desk positions, Guest Service Representatives typically take customer calls and provide information, directions, and reservations to guests.

In back-of-house positions, Guest Service Representatives oversee the reservations, phone system, and front desk.

They act as liaisons between hotel guests and other hotel departments.

Job Brief:

We’re looking for a Guest Service Representative who is passionate about providing excellent customer service. The ideal candidate will have a positive attitude, strong communication skills, and the ability to resolve customer issues in a professional and efficient manner. If you have a commitment to delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you!

Guest Service Representative Duties:

• Provide personal, friendly service to guests and fellow associates
• Assist in the preparation and serving of food and beverages
• Supervise activities at dining venues and meeting rooms
• Provide recommendations to guests and other associates to improve service
• Work with a variety of people, including management, in a fast-paced environment
• Requires availability to work weekend, holiday, and evening shifts

Guest Service Representative Responsibilities:

• Provide guests with exceptional service by communicating efficiently and courteously in English and Spanish
• Assist guests with check-in, check-out, special requests, and requests initiated by other hotel departments such as housekeeping, maintenance, and accounting
• Maintain a positive and professional attitude while dealing with guests, coworkers, and management
• Complete job duties within established class performance standards
• Track sales, revenue, and other key performance metrics on a regular basis
• Complete required training and documentation as required
• Comply with all hotel policies and procedures, including safety and security guidelines

Requirements And Skills:

• Excellent communication skills
• Excellent customer service skills
• Effective time management
• High level of attention to detail
• Ability to prioritize tasks based on conflicting deadlines
• Knowledge of Children’s Miracle Network Hospitals

At [Company Name], we believe that diversity and inclusion are key to a successful team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.