Receptionist Job Description

A receptionist is a person who answers the telephone, takes messages, receives visitors, and schedules appointments for other people. Receptionists can also be in charge of managing front office operations, such as filing or faxing.

Receptionist job description template includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role. It’s optimized for posting on online job boards or careers pages and easy to customize this template for your company.

Job Brief:

We’re looking for a Receptionist to provide superior customer service to our clients. The Receptionist will be responsible for answering incoming calls, routing calls to appropriate personnel, and providing general information to callers. The Receptionist will also greet visitors and direct them to the appropriate individual or department. Additional responsibilities for the Receptionist include but are not limited to: handling customer inquiries, processing customer payments, and maintaining office supplies. The ideal candidate for this position will have excellent customer service skills and be able to multitask in a fast-paced environment.

Receptionist Duties:

• Maintain a professional demeanor when dealing with guests, customers, and other visitors.
• Remain professional and courteous at all times while helping others.
• Handle all incoming calls with professionalism and proper etiquette.
• Organize and maintain records, files, and databases for staff, clients, and vendors.
• Answer all inquiries, questions, and concerns from visitors.
• Place orders, schedule meetings, and assist visitors with travel arrangements.
• Confirm meeting room availability.

Receptionist Responsibilities:

• Answer phones, schedule appointments, and forward messages between team members or departments.
• Provide administrative support for team and department events, including creating invitations, booking conference rooms or event space, ordering catering, setting up AV rentals, and setting up purchase orders.
• Order office supplies, equipment, and furnishings, and maintain stock of office supplies and facilities.
• Manage projects e-mails and calendar.
• Deliver first-class customer service to clients, driving repeat business.

Requirements And Skills:

• Bachelor’s degree in business, office administration, or related field.
• Proven experience performing reception duties in a fast-paced office environment.
• Excellent communication skills; ability to work with a diverse population of people; familiarity with internet and email systems.

[Company Name] is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals.